Shipping & Delivery Policy

MA Store delivers leather jackets, shoes, and other products to customers through our delivery/courier partners.

1. Order Processing

Orders are normally processed within [1–2 business days] after confirmation.

Orders may take longer to process during sales, holidays, weekends, or periods of high order volume.

2. Delivery Time

Estimated delivery time is:

Major cities: [2–4 business days]
Other areas: [3–7 business days]

These are estimated delivery times and may vary depending on the destination, courier service, weather, holidays, or other circumstances beyond our control.

3. Delivery Charges

Shipping charges will be displayed at checkout or communicated to you before order confirmation.

[Add your actual delivery charges here, e.g. "Free delivery on orders above PKR 5,000."]

4. Cash on Delivery

Cash on Delivery may be available for selected locations.

If you choose COD, please make sure your phone number and delivery address are correct and that someone is available to receive the package.

5. Order Confirmation

We may contact you by phone, WhatsApp, or SMS to confirm your order before dispatch.

Orders that cannot be confirmed may be delayed or cancelled.

6. Tracking

Where tracking is available, we may provide a tracking number or delivery update through SMS, WhatsApp, email, or another available communication method.

7. Incorrect Address

Customers are responsible for providing a complete and accurate delivery address and active contact number.

MA Store is not responsible for delays caused by incomplete or incorrect information provided by the customer.

8. Failed Delivery

If a delivery attempt fails because the customer is unavailable, cannot be contacted, refuses the parcel, or provides an incorrect address, additional delivery charges or other arrangements may apply.

[Add your actual policy for refused COD orders here.]

9. Delayed Deliveries

Although we work with our courier partners to deliver orders within the estimated timeframe, delays may occur due to circumstances outside our control, including weather, public holidays, courier disruptions, or remote-area delivery limitations.

10. Damaged Packages

If your package appears seriously damaged when delivered, please contact MA Store as soon as possible and provide photographs/videos of the package and product.