Refund policy

Return & refund Policy

At MA Store, we want you to be satisfied with your purchase. If you receive an item that qualifies for a return or exchange under this policy, please contact us within the specified period.

1. Return Period

Customers may request a return or exchange within [7 days] of receiving their order.

Return requests submitted after this period may not be accepted.

2. Eligible Items

To qualify for a return or exchange, the product should:

  • Be unused and unworn

  • Be in its original condition

  • Have the original packaging where applicable

  • Have all original tags attached where applicable

  • Not show signs of washing, damage, alteration, or excessive use

For shoes, please try them on indoors on a clean surface to ensure they fit before wearing them outside.

For leather jackets, please ensure the jacket has not been worn extensively, washed, altered, or damaged.

3. Items That May Not Be Accepted

Returns may be refused if the product:

  • Has been worn or used

  • Has stains, scratches, odors, or other signs of use

  • Has been intentionally damaged

  • Has been altered or modified

  • Is missing original packaging or tags where required

4. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Please provide:

  • Your order number

  • Photos/videos of the product

  • Photos of the packaging

  • A description of the issue

We will review the issue and, where appropriate, arrange a replacement, exchange, or other suitable resolution.

5. Size Exchanges

If we offer size exchanges, the product must meet our return conditions.

Customers are responsible for selecting the correct size using our size guide. [Add your actual size-exchange shipping rule here.]

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved.

Approved refunds will be processed using [original payment method / bank transfer / other method], depending on the payment method used and our available refund process.

7. Return Shipping

[Choose and edit one:]

Option A: Customers are responsible for return shipping costs unless the item received was incorrect, damaged, or defective.

Option B: MA Store covers return shipping for incorrect, damaged, or defective products. Customers are responsible for return shipping in other situations.

8. Sale Items

[Choose your rule:]

Sale and promotional items [are eligible / are not eligible] for returns or exchanges unless the item is defective or incorrect.

9. How to Request a Return

Contact us through:

WhatsApp: [Your WhatsApp Number]
Email: [Your Email]

Please include your order number and reason for the return.